Who We Work With 

Our clients work includes assistance to senior management, middle management and knowledge management workers by:

• Providing high-level talks, discussion meetings and seminars to help enterprise management set priorities and shape direction of its KM practice.
• Conducting knowledge management diagnostics and knowledge landscape mapping to support enterprise planning, organization, leadership and control.
• Acting as independent advisors on knowledge management strategies and approaches, specific KM activities, and selection of KM tools to make practical work as effective as possible.
• Conducting master classes and provide other forms of KM education including participation in collaborative work to perform KM tasks and on-the-job education to build competent KM expertise.

Our goal is to provide our clients with sufficient insights and backgrounds to become self-sufficient and able to pursue a systematic and deliberate knowledge management practice to achieve durable success.

A Consulting and Contract Research Firm

To succeed, businesses need access to and become proficient in the use of effective tools, methods, and practices that allow them to become self-sufficient in managing knowledge well.

• With confidence, do you feel that you have an adequate overview of the strengths and weaknesses of your organization’s knowledge assets?

• Do you have adequate insights into how well knowledge resources are renewed, organized, shared, and applied in your organization’s best interest?

• Are innovations, best practices, and lessons learned captured for effective reuse, and are employees satisfactorily sharing and using the best available knowledge?

• When reengineering business processes, are you satisfied that expertise, knowledge-intensive work processes, and knowledge flows between innovators, experts, and practitioners are considered appropriately?

Although the realization that knowledge is the enterprise’s most important asset is gaining broad acceptance, many business leaders admit that effective methods are often lacking to plan and manage the creation, organization, distribution, and realization of the value — the use — of knowledge and other intellectual assets. In effect, they have insufficient influence on how well these assets are managed to secure their enterprise’s success.

• An enterprise’s viability and profitability hinge directly on:

• Competitive quality of its knowledge assets; and,

• Successful application of these assets to create and deliver products and services and to conducting all other business activities.

If you are not totally satisfied with your answers to the above questions, KRI can offer unique assistance through its consulting and research services.

Our Services

KRI assists clients in realizing the highest possible value from their knowledge assets by creating viable KM strategies and practices.

Based on our extensive practical and research experiences, KRI’s principals and associates are uniquely qualified to assist with planning and implementing knowledge management (KM). Typical services include:

• Management Seminars and Working Meetings provide a forum for managers to explore what KM is about and how best to pursue it within the enterprise. Typical duration: One day, may be repeated monthly

• Knowledge Landscape Mapping provides in-depth overview of the strengths and weaknesses of knowledge and knowledge processes within your organization. It leads to an understanding of the knowledge situation needed to set priorities and identify focus for KM strategy and practices. Employs interviews and survey questionnaires. Typical duration: Two weeks plus survey period

• Systematic KM Approach Preparation conceives and plans desired programs and practices and results in an action plan for KM strategy, tactics, and activities that support enterprise direction and initiatives. Typical duration: One month

• Working-Level Seminars and Courses provide targeted training in specialized KM methods, such as knowledge flow analysis, work function knowledge requirements, etc. Typical duration: Four days for each seminar

• Apprenticing Programs educate practitioners to become competent with KM methods by joining in hands-on work with outside expert. Typical duration: Six weeks over a six month period

• Continued Review and KM Practice Support provides outside expert evaluation of ongoing KM work. This service also provides perspectives and insights into other organizations’ experiences and best practices. Typical duration: One year

We recognize the need to proceed quickly from initial studies to implementation to ensure that benefits are realized and appropriate internal expertise is built.
All our services are customized to our clients’ varying and specific needs.

Examples of the work we have done

Assist clients in developing strategies and action programs for adopting knowledge management and integrate it with other management thrusts and initiatives.

Act as Subject Matter Expert (SME) for a comprehensive multi-client benchmarking study of best KM practices.

Provide workshops, seminars, and presentations to senior management teams, middle managers, and professionals on how to manage knowledge.

Presentations to senior management and board of directors; advise enterprises on knowledge codification, structuring of knowledge and expertise to support training of bureaucrats in specific functions.

Work with CEO and board of directors to change corporate priorities and culture required for effective knowledge use in a multinational service company.

Educate a large company in use of KM-related methods and approaches to support corporate KM and business process redesign. A yearlong assignment that ranged from high-level strategic work to apprenticing to detailed field analysis work.

Perform in-depth interviews and knowledge analysis to determine the knowledge required for quality decisions, identify the strengths and weaknesses of knowledge flows and knowledge-related bottlenecks, and design effective solutions.

Create detailed methodologies and work programs for clients to practice KM.

Create “Enterprise Intelligence Cultures” within advanced organizations that are adopting broad-based KM.

Design and build a “Knowledge Architecture” as a basis for corporate-wide and integrated KM in a high-technology service firm.

Perform a comprehensive survey of Chief Executive Officers in Fortune 50 companies to determine their concerns and priorities on knowledge, expertise, and its management.

Work with a large U.S. engineering company to start up their KM practices with emphasis on building knowledge and appropriate use of knowledge by knowledge workers at all levels. A particular concern is planning the gradual reengineering of general office work facilitated by modern information technology.